Digital Delivery

DIGITAL DELIVERY POLICY

Effective Date: August 1, 2026

PCSalesOnline.com is owned and operated by Key Supplier LLC, an independent online software retailer.

All products currently sold through PCSalesOnline.com are delivered electronically. We do not ship physical packages, discs, product boxes, or printed materials.

1. What You Will Receive

Depending on the product purchased, your digital delivery may include:

  • A software product key or digital license;
  • A download link;
  • Installation instructions;
  • Activation instructions;
  • Product-specific information; and
  • Access to customer support.

The exact contents of your order are described on the applicable product page and in your order confirmation.

2. How Digital Products Are Delivered

Digital products may be delivered through one or more of the following methods:

  • Email sent to the address provided during checkout;
  • The order-confirmation page;
  • The customer account page, where applicable;
  • A secure download page; or
  • Another electronic method disclosed during checkout.

An account is not required where guest checkout is available.

3. Delivery Time

Most eligible orders are processed and delivered shortly after successful payment.

Delivery may occasionally take longer because of:

  • Payment authorization;
  • Fraud-prevention or security checks;
  • Incorrect or incomplete customer information;
  • Email-provider delays;
  • Website or service-provider interruptions;
  • Product availability checks; or
  • Additional order verification.

Statements such as “instant digital delivery” mean that delivery is normally automated and prompt. They do not guarantee delivery within a specific number of seconds or minutes in every case.

4. Payment and Order Verification

Digital delivery begins only after payment has been successfully authorized.

Some orders may require additional review before delivery. We may temporarily delay, reject, or cancel an order where there is reasonable evidence of:

  • Unauthorized payment activity;
  • Fraud;
  • Inconsistent order information;
  • Abusive purchasing patterns;
  • Regional restrictions;
  • Product unavailability; or
  • Another security or compliance concern.

If we cannot accept or fulfill a paid order, we will cancel it and provide a refund or another remedy required under applicable law.

5. Customer Responsibilities

Customers are responsible for:

  • Providing a valid and accessible email address;
  • Reviewing the email address before submitting the order;
  • Checking spam, junk, promotions, and other filtered folders;
  • Keeping access to the email account used during checkout;
  • Reviewing the product description and compatibility requirements; and
  • Following the supplied download, installation, and activation instructions.

PCSalesOnline is not responsible for delays caused solely by an incorrect email address supplied by the customer. However, customers should contact us so that we can verify the order and assist with redelivery where appropriate.

6. If You Have Not Received Your Order

If your order has been paid for but you have not received the digital delivery:

  1. Check your spam, junk, and promotions folders;
  2. Confirm that the email address used during checkout is correct;
  3. Check your account or order-confirmation page, where applicable; and
  4. Contact our customer support team.

Please provide:

  • Your order number;
  • The email address used during checkout;
  • The product purchased; and
  • A short description of the issue.

Email: support@pcsalesonline.com
Website: PCSalesOnline.com

Do not send passwords, full payment-card details, or unnecessary sensitive information.

7. Download and Activation

Delivery of a product key or download link does not necessarily mean that installation or activation has been completed.

Customers may need to:

  • Download the correct software edition;
  • Remove conflicting or incompatible software;
  • Sign in to a publisher account;
  • Complete online or telephone activation;
  • Restart the device; or
  • Follow additional product-specific instructions.

PCSalesOnline provides independent retailer support and is not official Microsoft support.

8. Incorrect, Invalid, or Non-Working Products

Eligible purchases are covered by our voluntary 30-Day Activation Guarantee.

If the product supplied:

  • Is invalid;
  • Does not match the product ordered;
  • Cannot be activated as described; or
  • Does not provide access to the purchased software,

please contact us within 30 days of delivery.

We will make reasonable efforts to:

  1. Diagnose and resolve the issue;
  2. Provide corrected instructions;
  3. Provide a replacement product key or corrected product; or
  4. Issue a refund if we cannot resolve the issue or provide a working replacement.

Full conditions are explained in our Return, Refund and Activation Guarantee Policy.

9. Regional Availability

PCSalesOnline currently serves customers located in:

  • The United States;
  • Canada; and
  • Australia.

Some products may be subject to regional, language, account, activation, or publisher restrictions. Customers must review the product page before purchasing.

We may cancel and refund an order if the product cannot be supplied or activated in the customer’s region.

10. No Shipping Fees

Because all products are delivered electronically:

  • No physical shipping fees apply;
  • No package-tracking number is issued;
  • No signature is required;
  • No physical product box or disc will be mailed; and
  • No delivery address is required unless needed for payment, tax, invoicing, fraud prevention, or legal compliance.

11. Consumer Rights

Nothing in this Digital Delivery Policy excludes, restricts, or modifies any consumer right or remedy that cannot legally be excluded under applicable law.

Customers in Australia may have additional rights under the Australian Consumer Law. Canadian customers may have rights under applicable federal, provincial, or territorial law. United States customers may have rights under applicable federal and state law.

12. Contact Us

Questions regarding delivery, download, installation, or activation may be sent to:

PCSalesOnline.com
Owned and operated by Key Supplier LLC

24 A Trolley Square 1189
Wilmington, Delaware 19806
United States

Email: support@pcsalesonline.com
Phone:+1 888-505-4255