Privacy policy

PRIVACY POLICY

Last Updated: August 1, 2026

PCSalesOnline.com (“PCSalesOnline,” “we,” “us,” or “our”) is owned and operated by:

Key Supplier LLC
24 A Trolley Square 1189
Wilmington, Delaware 19806
United States

Email: support@pcsalesonline.com
Phone:  +1 888-505-4255

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:

• Visit PCSalesOnline.com;
• Create an account or use guest checkout;
• Purchase a digital product;
• Contact customer support;
• Subscribe to marketing communications;
• Submit a review, photograph, audio recording, or video testimonial; or
• Otherwise interact with our website, advertisements, or services.

This policy applies to customers and website visitors located primarily in the United States, Canada, and Australia.

1. Personal information we collect

The information we collect depends on how you interact with us.

A. Contact and account information

We may collect:

• Name;
• Email address;
• Account username;
• Account password in encrypted or hashed form;
• Telephone number, if voluntarily provided or required for a particular service;
• Billing address, country, state, province, territory, or postal code, where required;
• Marketing preferences; and
• Customer support preferences.

Most digital orders may be completed without providing a telephone number or full mailing address unless such information is required by the selected payment method, tax rules, fraud-prevention checks, invoicing, or applicable law.

B. Order and transaction information

We may collect:

• Order number;
• Products purchased;
• Product price;
• Currency;
• Tax information;
• Date and time of purchase;
• Payment status;
• Delivery status;
• Product-key delivery records;
• Activation or replacement history;
• Refund, exchange, or chargeback information;
• Coupon or promotion usage; and
• Fraud-prevention results.

C. Payment information

Payments are processed by third-party payment providers such as Stripe and supported payment-wallet providers.

Payment card information is generally submitted directly to the payment processor. We do not normally receive or store the complete payment card number or security code.

We may receive limited payment information such as:

• Card brand;
• Last four digits;
• Payment method type;
• Payment country;
• Payment authorization status;
• Fraud or risk indicators; and
• Transaction reference numbers.

D. Device, browser, and usage information

When you use our website, we and our service providers may automatically collect:

• IP address;
• Approximate location derived from IP address;
• Browser type;
• Device type;
• Operating system;
• Language;
• Referring website;
• Pages viewed;
• Links clicked;
• Search terms entered on our website;
• Cart activity;
• Session duration;
• Advertising identifiers;
• Cookie identifiers;
• Conversion and attribution information;
• Date and time of access; and
• Technical error and security logs.

E. Customer support information

When you contact us, we may collect:

• Messages and support-ticket content;
• Chat history;
• Email correspondence;
• Screenshots;
• Error messages;
• Device and operating-system details;
• Order information; and
• Other information you choose to provide.

Please do not send us passwords, complete card numbers, government identifiers, or unnecessary sensitive information.

F. Reviews and testimonials

If you submit a written review, photo, audio recording, or video testimonial, we may collect:

• Your name or display name;
• Email address;
• Review content;
• Image, voice, or likeness;
• Product and order information;
• Rating;
• Submission date;
• Consent or release records; and
• Information regarding any incentive offered for submitting the review.

Use of a review or testimonial in paid advertising may be governed by a separate consent or release agreement.

G. Marketing information

If you subscribe to marketing communications, we may collect:

• Email address;
• Consent date and method;
• Marketing preferences;
• Message-open and link-click information;
• Unsubscribe history; and
• Records showing the basis on which we are permitted to contact you.

H. Information we do not intentionally collect

We do not intentionally request:

• Social Security numbers;
• Driver’s license numbers;
• Passport numbers;
• Government-issued identification;
• Health information;
• Biometric identifiers used for identification;
• Precise geolocation;
• Complete payment card information; or
• Information about children.

If such information is submitted unnecessarily, please contact us so that we can review and, where appropriate, delete it.

2. How we collect information

We collect information:

• Directly from you;
• Automatically through the website, cookies, pixels, tags, and similar technologies;
• From payment processors;
• From fraud-prevention and security providers;
• From advertising and analytics providers;
• From customer-support providers;
• From review and testimonial platforms;
• From email and delivery providers; and
• From publicly available or lawfully obtained sources.

3. How we use personal information

We may use personal information to:

Process and deliver orders

• Process payments;
• Confirm orders;
• Deliver product keys and download links;
• Provide activation instructions;
• Manage accounts;
• Send transactional communications; and
• Handle exchanges, replacements, and refunds.

Provide customer support

• Respond to questions;
• Diagnose installation and activation problems;
• Verify orders;
• Resolve complaints;
• Provide replacement products; and
• Maintain customer-service records.

Protect customers and our business

• Detect and prevent fraud;
• Prevent unauthorized transactions;
• Secure accounts;
• Investigate suspicious activity;
• Enforce our Terms of Service;
• Protect our legal rights; and
• Maintain website and network security.

Operate and improve the website

• Monitor performance;
• Diagnose errors;
• Improve navigation and checkout;
• Measure conversion rates;
• Analyze product demand;
• Personalize content;
• Remember preferences; and
• Develop new products and services.

Advertising and analytics

• Measure advertising effectiveness;
• Attribute purchases to advertisements;
• Create advertising audiences;
• Conduct remarketing;
• Display more relevant advertisements;
• Limit repeated advertisements;
• Analyze customer acquisition; and
• Improve campaign performance.

Marketing communications

• Send newsletters;
• Provide product information;
• Announce promotions;
• Request reviews; and
• Send other marketing communications where permitted by law.

Legal and compliance purposes

• Maintain accounting and tax records;
• Respond to lawful requests;
• Handle legal claims;
• Comply with consumer-protection obligations;
• Maintain consent records; and
• Meet regulatory requirements.

4. Automated fraud and risk assessment

We and our payment providers may use automated systems to evaluate:

• Payment risk;
• Device risk;
• IP address;
• Order patterns;
• Previous disputes;
• Account history; and
• Other fraud indicators.

These systems may delay, reject, or require additional verification of an order.

Where required by applicable law, you may contact us to request human review of a decision that significantly affects you.

5. How we disclose personal information

We may disclose personal information to the following categories of recipients.

Payment and fraud-prevention providers

For payment processing, authentication, fraud prevention, chargebacks, and dispute handling.

Hosting, security, and infrastructure providers

For website hosting, content delivery, backups, monitoring, cybersecurity, and protection against attacks.

Email and digital-delivery providers

For order confirmations, product-key delivery, transactional email, and customer communications.

Customer-support providers

For support tickets, live chat, email management, and customer-service operations.

Analytics and advertising providers

For website analytics, advertising attribution, remarketing, audience measurement, and targeted advertising.

These providers may include Google Analytics, Google Ads, Google Tag Manager, and related Google services.

Review and testimonial providers

For collecting, storing, managing, and publishing reviews, photographs, audio, or video testimonials.

These providers may include review-collection services such as Boast.

Professional advisers

Including attorneys, accountants, insurers, auditors, consultants, and financial advisers.

Government authorities and legal recipients

Where disclosure is required by law, court order, legal process, or a valid request from an authorized public authority.

Business transfers

In connection with a merger, acquisition, financing, restructuring, bankruptcy, or sale of all or part of the business.

6. Sale and sharing of personal information

We do not sell personal information in exchange for money.

However, our use of advertising cookies, pixels, and similar technologies may be considered:

• “Sharing” under California law;
• Targeted advertising under certain other U.S. state laws; or
• Disclosure to third parties for advertising purposes.

The categories of information that may be shared for advertising include:

• Online identifiers;
• Cookie identifiers;
• IP address;
• Device information;
• Internet or website activity;
• Approximate location;
• Advertising-interaction data; and
• Inferences about likely interests.

You may opt out through:

• The Your Privacy Choices link in our website footer;
• Our cookie-preference center;
• A supported Global Privacy Control signal; or
• Emailing support@pcsalesonline.com.

California law treats sharing for cross-context behavioral advertising separately from a monetary sale and gives covered consumers the right to opt out. Covered businesses must also honor Global Privacy Control signals.

7. Cookies and similar technologies

We use cookies, pixels, tags, local storage, and similar technologies.

Strictly necessary cookies

These are required for:

• Shopping-cart operation;
• Checkout;
• Security;
• Fraud prevention;
• Login;
• Session management; and
• Website functionality.

Preference cookies

These remember settings such as language, currency, or display preferences.

Analytics cookies

These help us understand how visitors use the website and identify performance or usability issues.

Advertising cookies

These help measure advertising, perform remarketing, build audiences, and display relevant advertisements.

Where required, non-essential cookies will be used only after consent.

You can manage cookies through:

• Our cookie-preference center;
• Your browser settings;
• Advertising-provider settings; and
• The Your Privacy Choices link.

Disabling cookies may affect website functionality.

8. Do Not Track and Global Privacy Control

There is no universally accepted standard for responding to browser-based Do Not Track signals.

We therefore do not promise to respond to every Do Not Track signal.

Where required by applicable law, we recognize supported Global Privacy Control signals as a request to opt out of the sale or sharing of personal information or targeted advertising.

9. Marketing communications

Transactional communications relating to an order, payment, security, delivery, activation, or refund are not marketing messages.

We will send marketing communications only where:

• You have provided consent;
• We have another lawful basis; or
• Applicable law otherwise permits the communication.

Marketing emails will identify the sender and include an unsubscribe method.

For Canadian recipients, commercial electronic messages are subject to consent, identification, and unsubscribe requirements under CASL. Canadian unsubscribe requests generally must be honored within 10 business days.

For Australian recipients, marketing messages require consent, sender identification, contact information, and an easy unsubscribe method. Australian unsubscribe requests generally must be honored within five working days.

Unsubscribing from marketing does not prevent us from sending necessary transactional or legal communications.

10. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods depend on:

• The nature of the information;
• The customer relationship;
• Accounting and tax requirements;
• Chargeback and payment-dispute periods;
• Fraud-prevention needs;
• Legal limitation periods;
• Security requirements;
• Consent records; and
• Legal or regulatory obligations.

Examples include:

• Order and transaction records retained for accounting, tax, fraud, and legal purposes;
• Account information retained while the account remains active and for a reasonable period afterward;
• Support records retained for quality, dispute resolution, and fraud prevention;
• Marketing-consent records retained while marketing continues and afterward to document consent or withdrawal;
• Security logs retained for a limited period appropriate to the risk;
• Reviews and testimonials retained while published or used according to the applicable consent or release.

When information is no longer required, we may delete, anonymize, or securely archive it.

11. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

These measures may include:

• Encryption in transit;
• Access controls;
• Limited employee access;
• Authentication controls;
• Security monitoring;
• Malware protection;
• Backups;
• Fraud-prevention tools;
• Vendor due diligence; and
• Incident-response procedures.

No online system is completely secure. We cannot guarantee absolute security.

If a data breach occurs, we will investigate and notify affected individuals and authorities where required by applicable law. We do not promise a fixed notification period unless the applicable law imposes one.

12. International data transfers

Key Supplier LLC is located in the United States.

Information collected from Canadian and Australian customers may be transferred to and processed in:

• The United States;
• Canada;
• Australia; and
• Other countries where our service providers operate.

Those countries may have privacy laws different from those in your jurisdiction.

We take reasonable steps to use reputable providers, appropriate contractual protections, security measures, and other safeguards where required.

Australian Privacy Principle 8 requires covered organizations to take reasonable steps concerning overseas recipients in many cross-border disclosure situations.

13. Your privacy rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information;
• Request correction of inaccurate information;
• Request deletion;
• Obtain a portable copy of information;
• Withdraw consent;
• Opt out of targeted advertising;
• Opt out of sale or sharing;
• Limit certain uses of sensitive information;
• Object to certain processing;
• Appeal a denied request; and
• Receive equal service without discrimination for exercising privacy rights.

Some rights are subject to exceptions, including legal-record retention, fraud prevention, security, accounting, and completion of transactions.

14. United States state privacy rights

Residents of California and certain other U.S. states may have rights to:

• Know the categories and specific pieces of personal information collected;
• Know the sources, purposes, and recipients;
• Delete personal information;
• Correct inaccurate information;
• Receive a portable copy;
• Opt out of sale, sharing, or targeted advertising;
• Limit certain uses of sensitive personal information;
• Use an authorized agent; and
• Not be discriminated against for exercising privacy rights.

California consumers may submit an opt-out through the Your Privacy Choices link or Global Privacy Control.

California consumers may also use an authorized agent. We may request proof of authorization and identity verification where permitted.

The CCPA provides rights to know, delete, correct, opt out of sale or sharing, and receive non-discriminatory treatment.

California Notice at Collection

During the preceding 12 months, we may have collected the following categories:

We do not use sensitive personal information to infer personal characteristics unrelated to providing or protecting the service.

15. Canadian privacy rights

Canadian customers may request:

• Access to personal information;
• Information about how it has been used or disclosed;
• Correction of inaccurate or incomplete information; and
• Withdrawal of consent, subject to legal or contractual restrictions.

Where PIPEDA applies, organizations must limit collection to necessary purposes, retain information only as needed, protect it with appropriate safeguards, and provide access and correction rights.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy authority.

16. Australian privacy rights

Australian customers may request:

• Access to personal information;
• Correction of inaccurate information;
• Information about how data is handled; and
• Review of a privacy complaint.

We will respond in accordance with applicable Australian privacy law.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

The Australian Privacy Principles address openness, collection, use, disclosure, direct marketing, security, access, correction, and cross-border disclosure.

17. How to exercise privacy rights

To submit a request, contact:

Email: support@pcsalesonline.com
Subject: Privacy Request

Include:

• Your name;
• The email address associated with your account or order;
• Your country and state, province, or territory;
• The right you wish to exercise; and
• Enough information for us to locate the relevant records.

We may verify your identity before completing access, deletion, correction, or portability requests.

We will use information submitted for verification only to process the request.

You may also submit certain requests through:

• Your account settings;
• The cookie-preference center; or
• The Your Privacy Choices link.

We will respond within the period required by applicable law.

18. Children’s privacy

Our website and products are intended for adults.

You must be at least 18 years old to place an order.

We do not knowingly collect personal information from children under 13 and do not knowingly sell or share personal information of individuals under 16.

If you believe a child has submitted personal information, contact us so that we can investigate and delete it where appropriate.

19. Third-party links

Our website may link to third-party websites, software publishers, payment providers, review platforms, or support resources.

We are not responsible for the privacy practices of third-party websites. Please review their privacy policies before submitting information.

20. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Law;
• Technology;
• Website functionality;
• Service providers;
• Business operations; or
• Data-processing practices.

The updated policy will be posted with a revised “Last Updated” date.

Where required, we will provide additional notice or obtain consent for material changes.

21. Contact us

Questions, complaints, or privacy requests may be sent to:

Privacy Officer
Key Supplier LLC, operating as PCSalesOnline.com
24 A Trolley Square 1189
Wilmington, Delaware 19806
United States

Email: support@pcsalesonline.com
Phone:  +1 888-505-4255