Legal

AI Whisper Privacy Policy

AI Whisper for tawk.to – Privacy Policy

Last updated: 6 November 2026. AI Whisper is an internal Chrome extension used by the customer-support agents of Key Supplier LLC (PCSalesOnline). It is distributed as an unlisted extension and is not intended for the public.

What the extension does

While an agent works on dashboard.tawk.to, the extension reads the open customer chats and the agent's draft reply, sends them to an AI service to produce a suggested reply and a rules check, and lets the agent insert the suggestion. The agent decides what is sent; the extension never sends a message to a customer by itself.

Data processed

  • Chat content and drafts from tawk.to – including text a customer is typing that tawk.to shows the agent before it is sent – are sent through our proxy, a Cloudflare Worker run by Key Supplier LLC, to the Claude API (Anthropic) to generate suggestions, checks and answers. E-mail addresses, phone numbers, card-like numbers and product keys are masked before sending. The proxy does not store chat content.
  • Customer IP address shown in tawk.to is used only to label the chat inside the extension.
  • Agent's name and settings (personal agent token, options) are stored only in the agent's own browser.
  • Usage records: for each AI request the proxy records the agent, the type of request, the model, the token counts and the cost in the Google Sheet below, never the chat text.
  • Team log: the agent's questions to the AI, the AI's answers, and events where the send guard stopped a message (with the masked message text) are sent to a Google Sheet owned by Key Supplier LLC, to improve the team's rules and training. The sheet also receives how a reply was used and how long the customer waited, with no message text and with a reference that does not identify the customer. Customer names, IP addresses and the customer chat itself are not sent to the sheet.

What is not done

No data is sold or shared with third parties other than the processors named above (Anthropic for AI processing, Cloudflare for hosting the proxy, Google for the team log spreadsheet). No data is used for advertising, credit or lending decisions. The extension does not track browsing outside dashboard.tawk.to.

Retention

Settings and the local logs stay on the agent's computer until the agent removes them. The team log is kept by Key Supplier LLC for operational use and training.

Contact

Key Supplier LLC, Wilmington, Delaware, USA – support@pcsalesonline.com