Legal

About us

About PCSalesOnline

Trusted Software. Clear Delivery. Real Support.

PCSalesOnline.com is an independent online software retailer owned and operated by Key Supplier LLC, a company registered in the United States.

We provide digitally delivered software licenses and product keys to individuals, professionals, home users, and small businesses across the United States, Canada, and Australia.

Our goal is simple: make purchasing software online clear, convenient, and dependable.

Customers can shop for software, receive their digital product electronically, and access real customer support if they need assistance with installation or activation.

Who We Are

PCSalesOnline was created to provide customers with a straightforward alternative for purchasing software online.

We understand that buying a digital software license requires trust. Customers want to know:

Who is selling the product;
What they will receive;
When it will be delivered;
Whether it will work with their device; and
Who will help them if something goes wrong.

That is why we focus on transparent product descriptions, secure checkout, digital delivery, and accessible customer support.

PCSalesOnline.com is owned and operated by:

Key Supplier LLC
24 A Trolley Square 1189
Wilmington, Delaware 19806
United States

Email: support@pcsalesonline.com
Phone: +1 888-505-4255

An Independent Software Retailer

PCSalesOnline is an independent online software retailer.

We are not Microsoft and are not affiliated with, sponsored by, or endorsed by Microsoft unless explicitly stated and supported by written authorization.

Microsoft, Windows, Office, Outlook, Access, Visio, Project, and other product names and trademarks belong to their respective owners.

We reference these names only to accurately identify the software products offered through our website.

What We Offer

Our online store provides digitally delivered software products, including selected editions of:

Microsoft Windows;
Microsoft Office;
Microsoft Visio;
Microsoft Project;
Microsoft Access;
Microsoft Outlook;
Windows Server products;
Remote Desktop Services licenses; and
Related software solutions.

The exact edition, supported operating system, number of permitted devices, activation method, region, language, and other important limitations are displayed on each product page.

Customers should review the full product description and compatibility requirements before completing an order.

Digital Delivery

Our products are delivered electronically.

Depending on the product and checkout method, customers may receive:

A software product key;
A download link;
Installation instructions;
Activation instructions; and
Access to customer support.

Most eligible orders are processed and delivered shortly after successful payment. Some orders may require additional payment or fraud-prevention verification before delivery.

Because delivery times can occasionally be affected by payment authorization, security checks, email providers, or technical issues, we do not guarantee delivery within an exact number of seconds or minutes.

Real Customer Support

Purchasing software should not mean being left alone after checkout.

Our customer support team can assist with:

Locating digital delivery emails;
Identifying the correct software edition;
Download and installation instructions;
Activation guidance;
Product-key errors;
Replacement requests; and
Eligible refund or exchange requests.

Support provided by PCSalesOnline is independent retailer support and is not official Microsoft support.

Customers can contact us at:

support@pcsalesonline.com

Our 30-Day Activation Guarantee

Eligible software purchases are covered by our voluntary 30-Day Activation Guarantee.

If a product supplied by PCSalesOnline is invalid, materially different from the product ordered, or cannot be activated as described, customers should contact us within 30 days of delivery.

We will make reasonable efforts to:

Diagnose the issue;
Provide corrected instructions;
Provide a replacement product key or corrected product; or
Issue a refund if we cannot resolve the issue or provide a working replacement.

The guarantee is provided in addition to any mandatory consumer rights available under applicable law.

Full conditions are available in our Return, Refund and Activation Guarantee Policy.

Trusted by Customers

PCSalesOnline has served more than 240,000 customers and has collected more than 11,000 customer reviews.

Customer feedback helps us understand what matters most to software buyers:

Clear product information;
Fast and reliable delivery;
Straightforward installation;
Responsive customer support; and
Fair assistance when a problem occurs.

Some reviews or testimonials may have been submitted in exchange for an incentive. Where required, incentivized testimonials used in advertising will be appropriately disclosed.

Individual customer experiences may vary depending on the product, device, operating system, internet connection, and installation environment.

Secure and Responsible Shopping

We use established payment providers and security technologies to process orders and protect customer information.

Payment information is generally submitted directly to third-party payment providers. PCSalesOnline does not normally receive or store complete payment card numbers or security codes.

We also use security and fraud-prevention systems to help protect customers and our business from:

Unauthorized payments;
Account abuse;
Fraudulent transactions;
Automated attacks; and
Other suspicious activity.

Our handling of personal information is explained in our Privacy Policy.

Our Commitment to Transparency

We believe customers should be able to make an informed decision before purchasing.

We aim to clearly display:

The identity of the seller;
The product name and edition;
Device and operating-system compatibility;
License and activation information;
Price and currency;
Digital delivery details;
Refund and activation conditions; and
Available customer-support options.

We do not want customers to confuse PCSalesOnline with the software manufacturer.

PCSalesOnline is the independent retailer responsible for the sale, delivery, and support services described on our website.

Customers in the United States, Canada, and Australia

We currently serve customers located in:

The United States;
Canada; and
Australia.

Orders may be subject to regional product availability, payment verification, currency conversion, tax requirements, and local consumer laws.

Nothing in our Terms of Service or refund policies excludes rights that cannot legally be excluded under applicable consumer protection law.

Australian customers may have additional rights under the Australian Consumer Law. Canadian customers may have additional rights under applicable federal, provincial, or territorial law. United States customers may have rights under applicable federal and state law.

Our Values

Clarity

Customers should understand what they are purchasing before completing an order.

Reliability

We work to deliver the correct digital product and provide clear installation and activation instructions.

Support

When customers experience a genuine product or activation problem, we make reasonable efforts to help resolve it.

Security

We use payment, hosting, and fraud-prevention providers designed to protect transactions and customer information.

Accountability

PCSalesOnline.com is owned and operated by Key Supplier LLC, which is responsible for the store, its orders, and its customer-support processes.

Contact PCSalesOnline

Questions about a product, an existing order, installation, activation, or our policies may be sent to:

PCSalesOnline.com
Owned and operated by Key Supplier LLC

24 A Trolley Square 1189
Wilmington, Delaware 19806
United States